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Frequently Asked Questions

Renaissance has been trading successfully for over 20 years and during that time we have learned exactly what it is that people want to know before coming on board. We have listed some of the most common FAQs below - please click a question to expand the answer. Of course, if your question is not listed here, give us a call on 01923 690700 and we'll be pleased to help.


11 Microsoft qualified network engineers are directly employed full time by Renaissance. All staff split their time equally between on site and off site work. While in the office these skilled staff answer the helpline calls if you have a problem. We also have 3 software developers who add their considerable knowledge where required. 3 Admin staff complete the company profile.

The Renaissance office is manned from 8am to 6pm. We offer an out of hours support number where voicemails are immediately emailed to all members of staff. The message is then dealt with accordingly. Often an overnight or early morning call leads to an engineer being diverted straight to a client's office.

Urgent issues are dealt with immediately. Urgent "system down" site visits are usually made within 3 hours. Issues passed to third parties, e.g. your Internet provider, are logged immediately then chased at regular intervals until resolved.

Yes we will happily talk to other software / copier / printer suppliers, phone and mobile companies, Internet providers and will take overall responsibility for all suppliers if needed, reporting back and offering advice when decisions are required.

A Renaissance Director acts as your account manager and will

  • Make sure everything is done to resolve your issues to your satisfaction
  • Keep you up to speed on the current state of issues and likely next actions
  • Highlight recurring issues and advise on a course of prevention

Periodic reviews of your future needs allow us to recommend new technology that may benefit your company.

Our main number is answered by our 11 qualified and experienced engineers. They will either offer immediate telephone support or immediate remote support and will arrange a site visit if required.

Immediate remote support is performed by us directing you to a website that allows us to take over your PC. You can then see what we are doing to fix the fault. This tool allows us to support both office workstations and home PCs if you have home/office connection problems.

We normally set up unattended support to client servers so that we can work on them as we deem necessary. This allows us to carry out "out of hours" server maintenance when required which minimises the disruption that server upgrades have on your staff and your business.

When a problem cannot be fixed remotely, a site visit is required. Our engineers can either book their own time or see exactly which colleagues are near you, providing the fastest response possible. Urgent visits are made within a few hours. Other site visits are usually the same day.

We provide a monthly report of all work no matter how big, small or urgent. Who did what, who we spoke to on your behalf, when we worked on, tested and chased issues. This makes us extremely accountable and keeps you fully informed. This system also allows our engineers to work on your site as one holistic team providing immediate cover when other Renaissance staff are off site, off sick or on holiday.

  • We are very easy to deal with
  • We care
  • We employ qualified, loyal, friendly, customer focused staff
  • We are very flexible
  • We understand how important your IT is to your business
  • Our unique monthly reporting service delivers transparent accountability
  • We provide a value for money service

Most of our network clients have between 5 and 40 PCs. That said we also deal with both home users and the NHS, the largest employer in the country. We have a significant portfolio of long serving clients, many of whom have dealt with us for over 10 years.

We respect every client's confidentiality and only employ permanent full time (no sub contracted) staff who we trust to represent our company to extremely high standards. We have spent 15 years working with the NHS. As a result, all Renaissance staff are aware of governance and PID (Patient Identifiable Data) and work within the strictest boundaries set.

Renaissance has been trading successfully for over 20 years. The directors of the company have been supporting businesses in the local area for over 30 years. Many clients have used our services for over 10 years. See our customer testimonials for more information.

We have support packages to suit all requirements and the investment required depends on several factors such as your company size, service level required and whether you want an all inclusive service, fixed monthly charges or to pay as you go. If you require a quotation we can send you a questionnaire which will identify your needs. Ideally we recommend an initial meeting at your offices to fully identify your key needs and likely company development.

About Our Company

 11 Microsoft qualified network engineers are directly employed full time by Renaissance.

All staff split their time equally between on site and off site work. While in the office these skilled staff answer the helpline calls if you have a problem.

We also have 3 software developers who add their considerable knowledge where required.

3 Admin staff complete the company profile.

Get in touch

  • Renaissance Computer Services Ltd
    Unit 20, Orbital 25 Business Park
    Dwight Road, Watford, Herts
  • WD18 9DA
  • Phone: 01923 690700
  • Email: web2018@renaissance.co.uk

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