Account Management & Consultancy:
A Dedicated Technical Account Manager
An experienced Renaissance engineer who acts as a point of escalation for those tougher support issues. Their job is to know your systems and processes inside out, so they can always give the best advice when it comes to strategic decisions.
Your Account Manager also becomes your first point of contact for all account-related questions, queries, or issues, and handles the bulk of your minor sales queries (like buying new hardware or software.)
Quarterly Technical Documentation Reviews
Every 3 months, your Technical Account Manager will run a full review of our Technical Documentation for your systems. This makes sure the information our Support Desk staff are using is always relevant and accurate.
Once the review is done, they’ll run an export of that documentation into a professional-looking, friendly format, and send you a copy for your records.
They’re your systems, so the documentation should be too!
Biannual IT & Strategy Review Meetings
Twice a year, your Technical Account Manager (usually with one of our company Directors too) will sit down with the relevant people in your business to discuss all things IT-related…
How are we performing?
How can we do better?
What’s next for your business?
Where is your IT letting you down?
Do you have any hardware or software coming to the end of its life?
…plus a lot more!
Miscellaneous Admin Duties
Our admin staff work with your Technical Account Manager to make sure all those important hardware warranties, renewals, and licenses are kept current and up-to-date.
Unlimited Remote & Telephone Helpdesk Support:
Hardware & Software Support
Our Support Desk team can help with anything from setting up an email account on your mobile phone, to troubleshooting a slow or intermittent internet connection.
Outlook crashing?
Computer running slow?
Can’t get your second monitor to work?
Our team are there to help for as much as you need them.
Liaising With Third-Party Suppliers
We often get requests for our customers which have come from, or are about, a third-party system. We aim to be your first point of contact for all things IT, so we’re very happy to speak to anyone else whose involved in your systems.
Of course, we’ll always make sure any requests are genuine and authorised before we make any changes!
Restoring Systems
Backups are one of those things you know you should have but hope you never have to use. Well, if you ever need something restored – whether that’s an individual file or email, or an entire system, our team are there to help.
We’ve even been known to supply loan servers from time to time, to get our customers back on line ASAP.
